Untied Airlines: a personal perspective
|One man's experiences
with United, Lufthansa,
and the rest of the Star Alliance
IntroductionI've had many bad experiences with United Airlines and with its partner airlines, notably Lufthansa. I've created untied.cr.yp.to to document the worst incidents:
Why document this on the web? Why not contact United, Lufthansa, etc.?For most incidents I do end up filing a complaint with United (or whichever United partner is responsible for the damage). Unfortunately, these complaints seem to be
Could I handle my travel with an airline that doesn't inflict so much stress on its customers? Or are other airlines just as bad as United? I don't know. It's easy to compare airlines by price and schedule and seat features and so on; it isn't easy to compare airlines by stress levels.
It seems obvious that the way forward is to increase the amount of information available to the public regarding airline misbehavior. This web site is one small part of that, documenting my own bad experiences with United, Lufthansa, and the rest of the Star Alliance.
Who is responsible for untied.cr.yp.to?I'm Daniel J. Bernstein, a university professor. I fly frequently for my work, most commonly to attend scientific conferences. United became an obvious choice of airline for me in 1995, when I moved to Chicago, United's home town. A decade later I became a "1K" member of United's "Mileage Plus" frequent-traveler program, consistently flying 100000 miles per year on United and its airline partners.
untied.cr.yp.to is not affiliated with untied.com, a much broader site that collects, organizes, and highlights complaints from thousands of people; untied.cr.yp.to is for the details of my own experiences. Of course, untied.cr.yp.to is also not affiliated with United Airlines, Deutsche Lufthansa AG, etc.
Apparently United sued untied.com on 19 November 2012, claiming copyright infringement (based on untied.com's logo, a parody of the United logo) and trademark infringement (as if untied.com were deceptively using the United name to sell untied.com services). It amazes me that United has responded to customer complaints by filing lawsuits rather than by trying to address the complaints. What's the next step? Hey, United executives, I have a great idea for you: why don't you start keeping a secret list of people who issue public complaints, and start deliberately breaking the luggage of people on the list? (Oh, are you doing this already? Well, that explains something.)
Version: This is version 2020.07.12 of the index.html web page.